Tube specification
Tube diameter, wall thickness, material and tube shape.
Professional Service Support
Service Overview
Professional Service Support
DUORUI MACHINERY provides complete service support for global pipe processing machine customers, from requirement analysis to after-sales technical support.
- Requirement analysis
- Machine recommendation
- Customized solution
- Production testing
- Delivery support
- After-sales guidance
Service Process
A four-step workflow for international pipe processing machine projects.
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Requirement Analysis
Confirm tube size, material, drawing, sample and production target before quotation.
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Solution Recommendation
Match bending, cutting, punching, chamfering, end forming or combined equipment to the product.
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Production and Testing
Build, adjust and test the selected machine with tooling and project requirements in mind.
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Delivery and Support
Arrange export packaging, installation guidance, training, troubleshooting and spare-parts support.
Pre-sales Consultation Checklist
Before quotation, DUORUI needs enough project data to evaluate the right machine and tooling direction.
Product evidence
Product drawing, sample photo, processing video or finished-part requirement.
Process requirement
Bending radius, cutting length, punching position, end forming shape, chamfer profile or combined workflow.
Factory condition
Production capacity, voltage standard, destination country and automation preference.
Project Deliverables
Useful information and documents customers can expect through the machine project cycle.
Machine Recommendation
A suggested machine type and configuration based on tube and product requirements.
Tooling and Mold Plan
Fixture, die, bending tool or punching mold direction for the target product.
Pre-delivery Testing
Machine adjustment, operation check and sample processing when project data allows.
Export Packaging
Protective packing and shipment preparation for international customers.
After-sales Support Scope
Support is organized around operation, maintenance, troubleshooting and spare parts.
Installation Guidance
Remote guidance for machine positioning, connection and basic commissioning.
Operation Training
Support for machine operation, tooling use, daily inspection and basic maintenance.
Troubleshooting
Video, photo and parameter communication for issue analysis.
Spare Parts
Long-term communication for wearing parts, tooling and maintenance parts.
Start a machine selection request
To recommend the right machine, please provide tube size, wall thickness, material, product drawing, sample photo and production requirements.